director 2/64 service manual

director 2/64 service manual 2–55
Diagnostics
MAP 0400: Loss of Console Communication
This MAP describes fault isolation of the Ethernet communication link between a
director and the HAFM server, or between a director and a web browser PC running
the Embedded Web Server interface. Failure indicators include:
• At the Products View, a gray square at the alert panel and as the background to
the icon representing the director reporting the problem.
• At the Hardware View, a gray square at the alert panel, a No Link status and
reason at the director Status table, and no FRUs visible for the director.
• At the web browser PC, a Page cannot be found, Unable to
locate the server, HTTP 404-file not found, or other similar
message.
• Event codes recorded at the director Event Log or Embedded Web Server event
log.
When the logical connection between the director and HAFM server is initiated, it
may take up to five minutes for the link to activate at the Products View, and a green
circle displays at the alert panel and the background to the icon representing the
director. This delay is normal.
CAUTION: Prior to servicing a director or HAFM server, determine the Ethernet LAN
configuration. Installation of directors and the HAFM server on a public customer
intranet can complicate problem determination and fault isolation.
1
Was an event code 430, 431, or 432 observed at the director Event Log (HAFM
server) or at the Embedded Web Server event log?
YES NO
↓ Go to step 3.
2
Table 2–7 lists event codes, brief explanations of the codes, and associated steps that
describe fault isolation procedures.