director 2/64 service manual

2–60 director 2/64 service manual
Diagnostics
• If the problem is associated with an unrelated device, notify the customer and
have the system administrator correct the problem.
Did repair of an unrelated LAN-attached device solve the problem?
NO YES
↓ The director-to-HAFM server connection is restored and is operational. Exit
MAP.
Contact the next level of support. Exit MAP.
14
The Ethernet adapter on the director’s active CTP2 card reset in response to an error.
The connection to the HAFM server terminated briefly, then recovered upon reset.
Perform the data collection procedure and return the Zip disk to HP for analysis by
third-level support personnel. Exit MAP.
15
A protocol mismatch occurred because the HAFM application (running on the HAFM
server) and the director firmware are not at compatible release levels. Recommend to
the customer that the downlevel version (software or firmware) be upgraded.
Does the HAFM application require upgrade?
YES NO
↓ Go to step 17.
16
Upgrade the HAFM application (Install or Upgrade Software on page 3–57).
Did the director-to-HAFM server Ethernet connection recover?
NO YES
↓ The director-to-HAFM server connection is restored and is operational. Exit
MAP.
Contact the next level of support. Exit MAP.