director 2/64 service manual

director 2/64 service manual 2–61
Diagnostics
17
A director firmware upgrade is required (Download a Firmware Version to a Director
on page 3–52). Perform the data collection procedure after the download.
Did the director-to-HAFM server Ethernet connection recover?
NO YES
↓ The director-to-HAFM server connection is restored and is operational. Exit
MAP.
Contact the next level of support. Exit MAP.
18
An instance of the HAFM application is open at another HAFM server and
communicating with the director (duplicate session). Notify the customer and either:
• Power off the HAFM server running the second instance of the application, or
• Configure the HAFM server running the second instance of the application as a
client workstation.
Does the customer want the second HAFM server configured as a client?
YES NO
↓ Power off the HAFM server reporting the Duplicate Session communication
problem. Exit MAP.
19
Determine the internet protocol (IP) address of the HAFM server running the first
instance of the HAFM application.
1. Choose Start > Settings > Control Panel. The Control Panel window displays.
2. At the Control Panel window, double-click the Network icon. The Network
dialog box displays with the Identification page open.
3. Click Protocols. The Protocols page opens.
4. Choose the TCP/IP Protocol entry from the list box and click Properties. The
Microsoft TCP/IP Properties dialog box displays with the IP Address page
open.