director 2/64 service manual

2–108 director 2/64 service manual
Diagnostics
MAP 0800: Console PC Problem Determination
This MAP describes isolation of hardware-related problems with the HAFM server
platform. Although this MAP provides high-level fault isolation instructions, refer to
the documentation provided with the PC for detailed problem determination and
resolution.
1
At the HAFM server, close the HAFM application.
1. At the Products View, click Logout/Exit and choose Exit. The HAFM
application closes.
2. Close any other applications that are running.
Continue.
2
Inspect the available random access memory (RAM). The computer must have a
minimum of 128 megabytes (MB) of memory to run the Windows 2000 operating
system and HAFM application.
1. Right-click anywhere in the Windows 2000 task bar at the bottom of the desktop.
A menu displays.
2. Choose Task Manager. The Windows 2000 Task Manager dialog box displays
with the Applications page open. Click Performance to open the Performance
page.
3. At the Physical Memory (K) portion of the dialog box, inspect the total amount
of physical memory.
4. Close the dialog box.
Does the computer have sufficient memory?
YES NO
↓ A memory upgrade is required. Inform the customer of the problem and
contact the next level of support. Exit MAP.