director 2/64 service manual

3–4 director 2/64 service manual
Repair Information
Figure 3–1: HAFM Event Log
Information associated with a call-home failure is intended for use by maintenance
personnel to fault isolate the problem (modem failure, no dial tone, etc.), while
information provided in all other entries is generally intended for use by third-level
support personnel to fault isolate more significant problems.
To open the HAFM Event Log from the HAFM application, click Logs and choose
Event Log. The log contains the following columns:
• Date/Time–The date and time the event was reported to the HAFM server.
• Event–An event number and brief description of the event. Include both the event
number and description when reporting an event to third-level customer support.
• Product–The product associated with the event. Some events are associated with
the HAFM Services application, while others are associated with a specific
instance of the Product Manager application. In the latter case, the product
(Director 2/64) and configured name (or internet protocol (IP) address) associated
with the instance are displayed.
• Qualifier–This column provides an event qualifier for use by engineering
personnel. Include this number when reporting an event to third-level customer
support.
• Data–Additional event data for fault isolating a problem. Include the information
when reporting an event to third-level customer support.
Session Log
The Session Log displays session (login and logout) history for the HAFM server,
including the date and time, user name, and network address of each session. This
information is useful for system administrators and users. To open the Session Log
from the HAFM application, click Logs and choose Session Log.
• For a description of the Session Log and an explanation of button functions at the
bottom of the log window, refer to the hp StorageWorks ha-fabric manager user
guide.