director 2/64 service manual

3–38 director 2/64 service manual
Repair Information
Perform the maintenance data collection procedure after a firmware fault is corrected
or a failed FRU is replaced to capture the data for analysis by third-level support
personnel. Maintenance data includes the dump file, hardware log, audit log, and an
engineering log viewable only by support personnel. To collect maintenance data:
1. At the HAFM server, open the HAFM application. The Products View displays.
2. Double-click the icon representing the director for which the data collection
procedure will be performed. The Hardware View for the selected director
displays.
3. Click Maintenance and choose Data Collection. The Save Data Collection
dialog box displays, as shown in Figure 3–18.
Figure 3–18: Save Data Collection dialog box
4. Remove the backup disk from the HAFM server Zip drive and insert a blank Zip
disk.
5. At the Save Data Collection dialog box, select the zip drive from the Look in:
drop-down menu, then type a descriptive name for the collected maintenance data
in the File name field. Ensure the file name has a .zip extension, then click Save.
6. A dialog box displays as shown in Figure 3–19, with a progress bar that shows
percent completion of the data collection process. When the process reaches
100%, Cancel changes to Close.