director 2/64 service manual

director 2/64 service manual 2–53
Diagnostics
↓ A Product Manager application error occurred. Click OK to close the dialog
box, and close the HAFM and Product Manager applications. Go to step 3.
9
Did the Product Manager application display a dialog box with the message Send
firmware failed?
YES NO
↓ Go to step 11.
10
An attempt to download a firmware version from the HAFM server hard drive to the
director failed. Retry the operation (Manage Firmware Versions on page 3–48).
Did the firmware version download to the director?
NO YES
↓ The HAFM server is operational. Exit MAP.
A CTP2 card failure is suspected. Go to MAP 0000: Start MAP on page 2–12 to
isolate the problem. Exit MAP.
11
Did the Product Manager application display a dialog box with the message The
data collection process failed?
YES NO
↓ Go to step 13.
12
The data collection process failed. Retry the process using a new Zip disk (Collecting
Maintenance Data on page 3–37).
Did the data collection process complete?
NO YES
↓ Return the Zip disk to HP for analysis by third-level support. Exit MAP.
Contact the next level of support. Exit MAP.