FW 07.00.00/HAFM SW 08.06.00 McDATA Intrepid 6064 Director Installation and Service Manual (620-000108-920, April 2005)

3
MAP 0300: Server Application Problem Determination
3-55
Maintenance Analysis Procedures (MAPS)
Figure 3-17 Dr. Watson for Windows 2000 Dialog Box
YES NO
↓ Go to step 14.
A SAN management application error occurred and transmitted a
handling exception event to the operating system.
a. Click Cancel to close the Dr. Watson for Windows 2000 dialog
box and SAN management application.
b. Using the My Computer function at the Windows 2000 desktop,
copy the crash dump file (user.dmp) from the local disk (C:) to
the CD-RW drive (D:).
c. At the management server, press the left edge (PUSH label) of
the LCD panel to disengage the panel and expose the CD-RW
drive.
d. Remove the CD and return it to McDATA customer support
personnel for analysis.
Go to step 3.