FW V06.XX/HAFM SW V08.02.00 HP StorageWorks Director 2/64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics
101Director 2/64 Service Manual
14
The Ethernet adapter on the director’s active CTP2 card reset in response to an
error. The connection to the HAFM appliance terminated briefly, then recovered
upon reset.
Perform the data collection procedure and return the backup CD to HP for
analysis by third-level support personnel. Exit MAP.
15
A protocol mismatch occurred because the HAFM application (running on the
HAFM appliance) and the director firmware are not at compatible release levels.
Recommend to the customer that the downlevel version (software or firmware) be
upgraded.
Does the HAFM application require upgrade?
YES NO
↓ Go to step 17.
16
Upgrade the HAFM application (“Install or Upgrade Software” on page 223).
Did the director-to-HAFM appliance Ethernet connection recover?
NO YES
↓ The director-to-HAFM appliance connection is restored and is
operational. Exit MAP.
Contact the next level of support. Exit MAP.
17
A director firmware upgrade is required (“Download a Firmware Version to a
Director” on page 215). Perform the data collection procedure after the download.
Did the director-to-HAFM appliance Ethernet connection recover?
NO YES
↓ The director-to-HAFM appliance connection is restored and is
operational. Exit MAP.
Contact the next level of support. Exit MAP.