64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics

157Director 2/64 Service Manual

MAP 0800: HAFM Appliance or Web Browser PC Hardware Problem

Determination

This MAP describes isolation of hardware-related problems with the HAFM

appliance platform. Although this MAP provides high-level fault isolation

instructions, refer to the documentation provided with the HAFM appliance for

detailed problem determination and resolution.

Are you performing fault isolation at a customer-supplied server communicating

with the director through the EWS interface?

NO YES

↓ The server and Internet browser application are not HP-supported,

and analysis for the failure is not described in this MAP. Refer to the

supporting documentation shipped with the server for instructions to

resolve the problem. Exit MAP.

Are you performing fault isolation at a customer-supplied, UNIX® based server

running the client HAFM application?

NO YES

↓ UNIX-based servers are not HP-supported, and analysis for the

failure is not described in this MAP. Refer to the supporting

documentation shipped with the server for instructions to resolve the

problem. Exit MAP.

Are you performing fault isolation at one of the following?

■ The HAFM appliance running the Windows 2000 Professional operating

system.

■ A customer-supplied server running the client HAFM application and a

Windows operating system (Windows 95, Windows 98, Windows 2000,

Windows XP, or Windows NT® 4.0).

YES NO

↓ Analysis for the appliance or server failure is not described in this

MAP. Contact the next level of support. Exit MAP.