64 Service Manual (AA-RS2ED-TE, July 2004)

General Information

30 Director 2/64 Service Manual

E-Mail and Call-Home Support

If e-mail notification and call-home support are configured for the director as part

of the customer support process, service personnel may be:

■ Notified of a director problem by e-mail message, either directly or through a

system administrator at the customer site or call center.

■ Assigned a service call from call center personnel upon receipt and

confirmation of a director call-home event.

Tools and Test Equipment

This section describes tools and test equipment that may be required to test,

service, and verify operation of the director and attached HAFM appliance. These

tools are either supplied with the director or must be supplied by service

personnel.

Tools Supplied with the Director

The following tools are supplied with the director. These tools may be required to

perform test, service, or verification tasks.

■ Torque tool with hexagonal adapter—The torque tool with 5/32” hexagonal

adapter (Figure 4) is required to remove and replace director logic cards.

Caution: The torque tool supplied with the director is designed to tighten

director logic cards and is set to release at a torque value of six inch-pounds.

Do not use an Allen wrench or torque tool designed for use with another HP

product. Use of the wrong tool may overtighten and damage logic cards.

Figure 4: Torque tool and hex adapter