64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics

64 Director 2/64 Service Manual

A Page cannot be found, Unable to locate the server,

HTTP 404-file not found, or other similar message displays. The

message indicates the Web browser PC cannot communicate with the director

because:

■ The director-to-PC Internet link could not be established.

■ AC power distribution in the director failed, or AC power was disconnected.

■ Both of the director’s CTP2 cards failed.

Continue.

Ensure the director reporting the problem is connected to facility AC power and

the power switch (circuit breaker) at the rear of the director is set to the ON (up)

position. Inspect the director for indications of being powered on, such as:

■ At the front bezel, an illuminated power LED (green) or system error LED

(amber).

■ An illuminated green LED on the active CTP2 card, and illuminated green

PWR OK LEDs on both power supplies.

■ Audio emanations and airflow from cooling fans.

Is the director powered on?

YES NO

↓ A power distribution problem is indicated. Go to “MAP 0100: Power

Distribution Analysis” on page 71. Exit MAP.

At the director, inspect the amber LED at the top of each CTP2 card.

Is the amber LED illuminated on both CTP2 cards?

NO YES

↓ Failure of both CTP2 cards is indicated. Event codes are not recorded.

Go to “MAP 0500: FRU Failure Analysis” on page 110. Exit MAP.