64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics

87Director 2/64 Service Manual

MAP 0300: HAFM Appliance Software Problem Determination

This map describes isolation of HAFM appliance problems, including problems

associated with the Windows 2000 operating system, HAFM application, and

Element Manager.

Did the HAFM appliance lock up or crash without displaying a warning or error

message?

YES NO

↓ Go to step 4.

An application or operating system problem is indicated. Close the HAFM

application (at the browser-capable PC connected through an Ethernet LAN

segment to the HAFM appliance).

1. At the HAFM appliance Windows 2000 desktop, click the Send Ctrl-Alt-Del

button at the top of the window. The Windows Security dialog box displays,

as shown in Figure 18.

Note: Do not simultaneously press Ctrl, Alt, and Delete. This action controls the

browser-capable PC, not the HAFM appliance.

Figure 18: Windows Security dialog box