FW V06.XX/HAFM SW V08.02.00 HP StorageWorks Director 2/64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics
91Director 2/64 Service Manual
7
Upgrade the downlevel HAFM application (“Install or Upgrade Software” on
page 223).
Did the software upgrade solve the problem?
NO YES
↓ The HAFM appliance is operational. Exit MAP.
Contact the next level of support. Exit MAP.
8
Did the Element Manager display a dialog box with the message Element
Manager error 5001 or Element Manager error 5002?
NO YES
↓ An Element Manager error occurred. Click OK to close the dialog
box, and close the HAFM application and the Element Manager. Go to
step 3.
9
Did the Element Manager display a dialog box with the message Send
firmware failed?
YES NO
↓ Go to step 11.
10
An attempt to download a firmware version from the HAFM appliance hard drive
to the director failed. Retry the operation (“Manage Firmware Versions” on
page 211).
Did the firmware version download to the director?
NO YES
↓ The HAFM appliance is operational. Exit MAP.
A CTP2 card failure is suspected. Go to “MAP 0000: Start MAP” on page 46 to
isolate the problem. Exit MAP.