64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics

93Director 2/64 Service Manual

YES NO

↓ Go to step 14.

A Windows 2000 operating system or HAFM application error occurred and

transmitted a handling exception event to the operating system.

1. Click Cancel to close the Dr. Watson for Windows 2000 dialog box and

HAFM application.

2. Using the My Computer function at the Windows 2000 desktop, copy the

crash dump file (user.dmp) from the local disk (C:) to the CD-RW drive (D:).

3. At the HAFM appliance, press the left edge (PUSH label) of the LCD panel to

disengage the panel and expose the CD-RW drive.

4. Remove the CD and return it to HP customer support personnel for analysis.

Go to step 3.

Did the HAFM appliance crash and display a blue screen with the system dump

file in hexadecimal format (“blue screen of death”)?

YES NO

↓ The HAFM appliance is operational. Exit MAP.

Attempt to clear the problem by power cycling the HAFM appliance.

1. At the rack-mount HAFM appliance, press the power ( ) button on the LCD

panel to power off the appliance.

2. Wait approximately 30 seconds and press the power ( ) button on the liquid

crystal display (LCD) panel to power on the server and perform power-on

self-tests (POSTs). During POSTs:

a. The green LCD panel illuminates.

b. The green hard disk drive (HDD) LED blinks momentarily, and processor

speed and random-access memory information display momentarily at the

LCD panel.

c. After a few seconds, the LCD panel displays a message, as shown in

Figure 8 on page 48.