64 Service Manual (AA-RS2ED-TE, July 2004)

Diagnostics

98 Director 2/64 Service Manual

Table 10 lists the link failure reasons and associated steps that describe fault

isolation procedures.

Transmit or receive errors for a director’s Ethernet adapter (on each CTP2 card)

exceeded a threshold, the director-to-HAFM appliance link was not connected, or

the director-to-HAFM appliance link timed out. A problem with the Ethernet

cable, Ethernet hub or hubs, or other LAN-attached device is indicated.

Verify the director is connected to the HAFM appliance through one or more

Ethernet hubs.

1. Ensure an RJ-45 Ethernet cable connects both of the director’s CTP2 cards to

an Ethernet hub. If not, connect the cables as directed by the customer.

2. Ensure an RJ-45 Ethernet cable connects the HAFM appliance adapter card to

an Ethernet hub. If not, connect the cable as directed by the customer.

3. Ensure the Ethernet cables are not damaged. If damaged, replace the cables.

Was a corrective action performed?

NO YES

↓ Go to step 1.

Does the LAN configuration use multiple (up to four) Ethernet hubs that are

daisy-chained?

YES NO

↓ Go to step 11.

Table 10: MAP 0400: Error Messages and Actions

Error Message Action

Never connected. Go to step 8

Link timeout. Go to step 8

Protocol mismatch. Go to step 15

Duplicate session. Go to step 18

Unknown network address. Go to step 21

Incorrect product type. Go to step 23