DCFM Enterprise User Manual (53-1001775-01, June 2010)

DCFM Enterprise User Manual 231
53-1001775-01
Starting immediate technical support information collection
8
10. Click OK on the Technical SupportSave dialog box.
11. Click OK on the confirmation message.
Technical supportSave data is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected. Check the Master Log for status information.
Starting immediate technical support information collection
NOTE
The switch must be running Fabric OS 5.2.X or later to collect technical support data.
NOTE
The HBA must be a managed Brocade HBA.
NOTE
You must have the SupportSave privilege to perform this task.
To capture technical support and event information for specified devices, complete the following
steps.
1. Select Monitor > Technical Support > Switch/Host SupportSave.
The Technical SupportSave dialog box displays.
2. Click the Generate Now tab, if necessary.
3. Click the Switches tab, if necessary, and complete the following steps.
a. Right-click in the Available Switches table and select Expand All.
b. Select the switches you want to collect data for in the Available Switches table and click
the right arrow to move them to the Selected Switches and Hosts table.
4. Click the Hosts tab, if necessary, and complete the following steps.
a. Right-click in the Available Hosts table and select Expand All.
b. Select the switches you want to collect data for in the Available Switches table and click
the right arrow to move them to the Selected Switches and Hosts table.
5. Click OK on the Technical SupportSave dialog box.
6. Click OK on the confirmation message.
Technical supportSave data is saved to the following directory:
Install_Home\data\ftproot\technicalsupport\
Technical supportSave uses the following naming convention for the files:
Supportinfo-Day-mm-dd-yyyy-hh-mm-ss\Switch_Type-Switch_IP_Address-
Switch_WWN.
Data collection may take 20-30 minutes for each selected switch. This estimate my increase
depending on the number of switches selected. Check the Master Log for status information.