Fabric Watch Administrator's Guide v6.4.0 (53-1001770-01, June 2010)

Fabric Watch Administrator’s Guide xix
53-1001770-01
What’s new in this document
Other industry resources
For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
• Brocade 300, 4100, 4900, 5100, 5300, 7500, 7500E, 7800, 8000, VA-40FC, and
Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the
port side on the left
• Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
• Brocade 7600—On the bottom of the chassis
• Brocade 48000—Inside the chassis next to the power supply bays
• Brocade DCX—On the bottom right on the port side of the chassis
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