HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software Maintenance and Service Guide (EK-G80MS-SA. C01, March 2005)

Controller and Cache Replacement Troubleshooting
262 HP StorageWorks HSG60 and HSG80 Array Controller and Array Controller Software
Maintenance and Service Guide
Resolution
(Cont’d)
2. Record all controller configuration information for both controllers, if possible.
Otherwise, record controller configuration information for the operational
controller only, and proceed to the next step.
3. Shut down the operational controller by entering the following command:
SHUTDOWN THIS_CONTROLLER
4. Disconnect the PC or terminal from the operational controller.
5. Connect a PC or terminal to the maintenance port of the failed controller.
6. Set the hardware version and manufacturing level by entering the following
command:
DANGEROUS X HARDWARE=” xyz”
Note: The xyz in the above command represents the hardware version that is located
on the label on the bottom (component side) of the controller board.
7. Set the serial number by entering the following command:
DANGEROUS X SERIAL=”ZGxxxxxxxx”
Note: The xxxxxxxx in the above command represents the serial number of the
controller which is located on the label on the bottom (component side) of the
controller board.
8. Shut down the failed controller.
9. Disconnect the PC or terminal from the maintenance port of the failed controller.
10. Disengage the failed controller, but do not remove it.
11. Disengage the program card of the failed controller, but do not remove it.
Table 17: Resolving an unexpected bugcheck condition error message (continued)
Resolution