HSG80 ACS Solution Software V8.6 for Windows NT and Windows 2000 Installation and Configuration Guide

Installing, Configuring, and Removing the Client B–3
3. Select HSG80 Controller and click Next.
NOTE: If the computer does not find a previous installation, it will install the SWCC Navigation
Window and the CLI Window.
4. Follow the instructions on the screen. After you install the software, the Asynchronous
Event Service (AES) starts. AES is a service that runs in the background. It collects
and passes traps from the subsystems to the Navigation Tree and to individual pagers
(for example, to show that a disk has failed). AES needs to be running for the client
system to receive updates.
NOTE: For more information on AES, see Compaq StorageWorks Command Console Version 2.4
User Guide.
Troubleshooting the Client Installation
This section provides information on how to resolve some of the problems that may
appear when installing the Client software:
■ Invalid Network Port Assignments During Installation
■ “There is no disk in the drive” Message
Invalid Network Port Assignments
During Installation
SWCC Clients and Agents communicate by using sockets. The SWCC installation
attempts to add entries into each system list of services (services file or for UCX, the local
services database). If the SWCC installation finds an entry in the local services file with
the same name as the one it wants to add, it assumes the one in the file is correct.
The SWCC installation may display a message, stating that it cannot upgrade the services
file. This happens if it finds an entry in the local services file with the same number as the
one it wants to add, but with a different name. In that case, appropriate port numbers must
be obtained for the network and added manually to the services file.
There are two default port numbers, one for Command Console (4998) and the other for
the device-specific Agent and Client software, such as the Fibre Channel Interconnect
Client and Agent (4989). There are two exceptions. The following software has two
default port numbers:
■ The KZPCC Agent and Client, (4991 and 4985)
■ The RA200 Agent and Client, (4997 and 4995)