Firmware Update Access for HP Enterprise Virtual Array Storage Systems

Firmware Update Access for HP Enterprise Virtual Array

Storage Systems

Overview

Access to firmware updates for HP Enterprise Virtual Array Storage Systems will require product

entitlement when accessed through the HP Support Center (HPSC) support portal. To download

firmware updates on these products, customers must be entitled to do so with an active

contractual support agreement, HP Care Pack service, or warranty for the specific product being

updated and linked to their HP Support Center User ID.

For additional details, see More Information on Access to HP Support Materials

Frequently Asked Questions

1. What is happening?

Access to select firmware updates for HP Enterprise Virtual Array Storage Systems will require

entitlement and will only be available to HP customers with an active contractual support

agreement, HP Care Pack service, or warranty linked to their HP Support Center User ID. As always,

customers must have a contract or warranty for the specific product being updated.

2. What is the scope of this change?

This change affects download access to select firmware updates for HP Enterprise Virtual Array

Storage Systems. Affected firmware updates are categorized into a “Firmware (Entitlement

Required)” category when viewing downloads in the HP Support Center Software & Drivers.

3. When does this change come into effect?

Entitled access to firmware updates for the products listed in this document will go into effect

beginning December 2013.

4. Why is HP making this change?

This change brings HP into alignment with current industry practices for proprietary firmware

update distribution. By obtaining and linking HP support agreements to their HP Support Center

user profile, our customers are provided with the highest-quality resources and information

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Firmware Update Access for HP Enterprise Virtual Array Storage Systems Overview Access to firmware updates for HP Enterprise Virtual Array Storage Systems will require product entitlement when accessed through the HP Support Center (HPSC) support portal. To download firmware updates on these products, customers must be entitled to do so with an active contractual support agreement, HP Care Pack service, or warranty for the specific product being updated and linked to their HP Support Center User ID.
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specific to the HP products in their environment, so they can get the most value from their technology investments. Customers referencing their product entitlements also receive a differentiated experience tailored to their needs and enabling a proactive support experience through the HP Insight Online portal. In addition, we provide our HP authorized service partners and HP employees preferred firmware access so they can continue to offer excellent service to our HP customers.