Firmware Update Access for HP Enterprise Virtual Array Storage Systems

specific to the HP products in their environment, so they can get the most value from their

technology investments. Customers referencing their product entitlements also receive a

differentiated experience tailored to their needs and enabling a proactive support experience

through the HP Insight Online portal. In addition, we provide our HP authorized service

partners

and HP employees preferred firmware access so they can continue to offer excellent service to our

HP customers. We ask our customers to check their existing support agreements to confirm they

are covered or encourage them to obtain a valid support agreement for the HP products in their

environments, to access all the valuable information HP provides to its entitled customers

5. What forms of support coverage are required to access the latest firmware updates

for HP Enterprise Virtual Array?

An active warranty, HP Care Pack or support agreement for the specific product being updated is

required to access the latest firmware updates. Despite access, customers are only authorized to

download and use updates for products that are covered by a support contract or warranty.

Customers should familiarize themselves with the service offerings, eligibility requirements, and

terms of their support agreement.

6. I have a support agreement, but am unable to access entitled firmware. Why?

Ensure the support agreement is active and is linked to your HP Support Center User ID.

7. I am an HP ServiceOne, HP AllianceOne or OEM partner, how do I obtain access?

Please refer to your Program Specific contact (Partner Business Manager) or Program website for

eligibility requirements and process for gaining access.

8. I am an HP Employee, how do I obtain access?

HP Employees may access content that requires entitlement by logging into HP Support Center

using your Digital Badge. To login with Digital Badge, you must access HP Support Center through

the HP Intranet here

9. I still have a question. Where can I go for assistance?

Please contact HP Support Center for further assistance.

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notice. The only warranties for HP products and services are set forth in the express warranty statements across the company for such

products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or

editorial errors or omissions contained herein.

4AAx-xxxxENW, Created November 2013