HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.
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Contents About this guide ................................................................................... 9 Intended audience ...................................................................................................................... 9 Document conventions and symbols ............................................................................................... 9 HP technical support .............................................................................................................
Upgrading controller firmware ............................................................................................. Step 6. Upgrading disk drive firmware ........................................................................................ Upgrading the firmware ...................................................................................................... Upgrading firmware on an individual disk ............................................................................. Step 7.
Figures 1 HSV Storage Network Properties page ...................................................................... 18 2 HP Command View EVA Online Help ........................................................................ 19 3 HP Command View EVA Help – About HP StorageWorks Command View EVA page ...... 19 4 HP Command View EVA Help – Version page ............................................................ 19 5 Hardware Folder Properties window .........................................................
33 Bad image header (Status code 65) ..........................................................................
Tables 1 Document conventions ............................................................................................... 9 2 Reference documentation ......................................................................................... 13 3 VCS 3.110 Pre-upgrade task checklist ....................................................................... 15 4 Management software version worksheet ................................................................... 17 5 VCS 3.
About this guide This guide provides information to help you: • Upgrade the Enterprise Virtual Array controller firmware and disk drive firmware • Upgrade supporting components, such as HP Command View EVA and other management software This guide does not provide information about upgrading or changing the Enterprise Virtual Array hardware. NOTE: The procedures in this guide are for upgrading from VCS 3.028 to VCS 3.110.
Convention Element • Code variables Monospace, italic font Monospace, bold font • Command-line variables Emphasis of file and directory names, system output, code, and text typed at the command line CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts.
• http://www.hp.com/service_locator • http://www.hp.com/support/manuals • http://www.hp.com/support/downloads Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocsfeedback@hp.com. All submissions become the property of HP. HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.
About this guide
1 Getting started This chapter provides information about required kits and reference documentation. Ensure that you have met the outlined requirements and possess all of the required materials before you begin the installation procedures described in this guide. Upgrade paths You can perform an offline upgrade to VCS 3.110 from VCS 3.028 or VCS 3.100. If you are upgrading to VCS 3.110 from any other version, you must contact HP Services and arrange a time for HP Services to perform the upgrade.
Document Required? HP StorageWorks Enterprise Virtual Array compatibility reference Location Yes HP StorageWorks Storage System Scripting Utility reference HP StorageWorks EVA replication software documentation HP StorageWorks Replication Solutions Manager installation guide HP StorageWorks Replication Solutions Manager administrator guide http://www.hp.
2 Pre-upgrade tasks There are a number of necessary tasks that can be performed prior to beginning the upgrade. Performing these tasks prior to, rather than during, the upgrade minimizes the time required to perform the VCS upgrade procedure. The required tasks differ depending on your system configuration. They focus on upgrading components to ensure they meet the supported configuration for VCS 3.110. Table 3 provides a checklist so you can track your progress as you perform these pre-upgrade tasks.
Upgrading HP Command View EVA (Optional), page 29 Time required: 15–20 minutes When to perform: Any time prior to the upgrade (upgrading HP Command View EVA is optional). Things you will need: • HP StorageWorks Command View EVA 5.x, 6.x, or later installation media. – Check the HP Command View EVA version; it must be 5.x, 6.x, or later. – Upgrade to version 6.x or later if necessary.
Saving storage system configuration information, page 35 Time required: 10–15 minutes When to perform: As close as possible to the upgrade Things you will need: • HP Storage System Scripting Utility (called the utility). This is included with HP Command View EVA 6.0. • HP StorageWorks Storage System Scripting Utility reference. See “Required documentation” on page 13. – Capture configuration information using the utility. – Store configuration locally (not on storage system).
Software Required version Locating version information1 Upgrade procedure Web browser (required) Internet Explorer 6.0 SP12 From your browser, select Help > About Internet Explorer. See Upgrading browser and Java Runtime Environment (Optional) 1 You can also use Windows Add or Remove Programs to view the software version 2 For Windows servers. For clients running other operating systems, see the Browser and JRE support table in the HP StorageWorks Enterprise Virtual Array compatibility reference.
3. Select About HP StorageWorks Command View EVA from the drop-down list. Figure 2 HP Command View EVA Online Help 4. In the About HP StorageWorks Command View EVA window, click Version and build information. Figure 3 HP Command View EVA Help – About HP StorageWorks Command View EVA page The version is displayed. If the version listed is earlier than version 5.x, it must be upgraded to 5.x, 6.x, or later. See the HP StorageWorks Command View EVA installation guide for instructions.
Checking the storage system hardware Estimated time to complete: 15–20 minutes When to perform: 1–2 weeks prior to the upgrade. Provide enough time to order and replace any failed components. Before upgrading your Enterprise Virtual Array, you should check the operation of the storage system hardware and replace any failed components. This ensures the storage system will be operating properly when the upgrade is performed.
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. Check for hardware errors. a. Check the Hardware folder in the Navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click the Hardware folder to expand the navigation tree. The Hardware Folder Properties window opens. The Operational State field indicates if there is a hardware problem.
3. Replace any hardware components that have failed. NOTE: If you must replace any components, see the HP StorageWorks 3000/5000 Enterprise Virtual Array user guide for replacement instructions. See Table 2 on page 13 for the link to this guide. Checking and upgrading your SAN infrastructure (Optional) Estimated time to complete: Varies depending on the number of components that may require replacement.
Using SAN Visibility Before running SAN Visibility for the first time, you will need the following information: • The IP addresses of the switches in your SAN connected to the storage system being upgraded. You must have SNMP access to the switches to collect information from them. • The name or IP address of your SMTP mail server to send reports automatically. The following steps provide an overview of using SAN Visibility. For complete information about using this tool, see the SAN Visibility online help.
4. Enter the customer data. a. Enter your name in Name. This information is required. b. Enter your e-mail address in E-Mail to receive the completed report. This information is required. It is not necessary to have an e-mail address connected to the EVA controller. You should enter the e-mail address where you typically receive e-mail. You can enter multiple email addresses in E-Mail by separating entries with a semicolon (;). c. Enter data in the remaining boxes as appropriate.
5. Click the SAN Settings tab and enter the following information. a. Enter a name in the SAN Name box. You can use the default SAN Name, but HP recommends that you change it to a name that is meaningful to you. This name is used when generating reports, so it should be one that is easily recognized as being associated with the SAN on which data collection will be done. b. Click Rename. c. Click Yes to confirm the name change. d. Enter a name in Switch Group Name.
6. Click the Switch Settings tab and enter the following information. a. Enter the IP address of the primary switch on the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover cascaded switches. This option automatically detects all switches connected to the switch identified by the IP address. Including all the cascaded switches increases the data collected for the report to include all the devices connected to all the switches.
Creating a report automatically 1. Click Data Collection. 2. Select the fabric for which you want to create a report from Select a switch group for data collection. Check Collect data for all switch groups to create reports for all the fabrics. 3. Clear Capture Performance data. If you want to gather switch performance data, leave this option selected. Selecting this option will increase the amount of time required to collect the switch data. 4.
3. Clear Capture Performance data. If you want to gather switch performance data, leave this option selected. Selecting this option will increase the amount of time required to collect the switch data. 4. Select Mask IP Address check box if you do not want to send the IP address information (in the raw report) outside your network. 5. Select a format for the report by selecting HTML Report or Microsoft Excel Report check box. 6. Click Start Data Collection.
Figure 8 Sample SAN Visibility report Back up all storage system data Estimated time to complete: Varies When to perform: As close as possible to the upgrade Before beginning the upgrade, it is recommended that you perform a full verified backup of all storage system data. Although not required, it is always good practice to back up your data before performing major operations such as software upgrades. The backup should be scheduled as close to the upgrade process as possible.
1. Close all applications running on the management server. 2. Insert the installation CD into the drive. 3. Browse to the installation CD. 4. Double-click setup.exe to start the installation. The InstallShield Wizard Welcome window opens. 5. Follow the on-screen instructions to compete the installation.
3. Verify the display of storage system resources in the interface. In the Navigation pane, click Hardware and verify the following: • New, uninitialized arrays appear as uninitialized storage systems. • Previously initialized arrays appear with their previous names and correct status. (Select each storage array to view the Properties window.) • Previous disk groups, hosts, virtual disks, and other resources appear in the Navigation pane.
NOTE: If you require integration with HP Systems Insight Manager (HP SIM) or HP Operations Manager, then you should install the HP Remote Support Pack (RSP), not Insight RS. The RSP solution enhances HP SIM with intelligent event diagnosis and the automatic submission of hardware event notifications securely to HP Support, including acknowledgement and status returns.
2. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. Figure 9 Initialized Storage System Properties window — View events button The View Events window opens. c. Click Controller Event Log. Figure 10 View Events window The Controller Events window opens in a new browser window.
Figure 11 Controller Events (Initialized system) window d. Check the Severity field to determine if any unexpected Critical events have occurred. If Critical events have occurred, perform the steps outlined in the corrective action codes to correct the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. 3. Verify that no changes to the storage system configuration are in progress.
• Before upgrading your storage system to VCS 3.110, all source and destination DR groups must be in synchronous mode. Check each DR group to verify this setting, before proceeding with the firmware upgrade process. • Before you upgrade any storage system in an HP Continuous Access EVA relationship, ensure that all storage systems in the storage network are running the same version of controller software.
Before beginning the upgrade, the current configuration information should be collected and saved. This information can be used to restore the existing configuration if necessary. The configuration data is saved to a series of files stored in a location other than on the storage system. HP Storage System Scripting Utility (called the utility) is used to collect configuration information.
3 Upgrading the Enterprise Virtual Array The following steps guide you through the process of upgrading the system software. Ensure that you follow them carefully and in the specified order. Table 5 on page 37 provides a checklist so you can track your progress as you perform the upgrade. Make sure you have all the items indicated before beginning the upgrade. Upgrading remotely versus locally You can perform the upgrade from a local server or from a remote server.
Step 4. Halting all host access to the storage system for an offline upgrade (optional), page 43 Time required: Varies by host. Must be performed for each host accessing the storage system – Halt all applications accessing the storage system. – Stop all I/O to the storage system. Step 5. Upgrading controller firmware to VCS 3.110, page 43 Time required: 25–30 minutes Things you will need: • HP StorageWorks EVA 3000/5000 controller media kit – Upgrade VCS firmware to version 3.110. Step 6.
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. Check for hardware errors. a. Check the Hardware folder in the Navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click the Hardware folder to expand the navigation tree. The Hardware Folder Properties window opens. The Operational State field indicates if there is a hardware problem.
3. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. Figure 14 Initialized Storage System Properties page — View events button The View Events page opens. c. Click Controller Event Log. Figure 15 View Events page The Controller Events page opens in a new browser window. d.
Figure 16 Controller Events (Initialized system) page e. If Critical events have occurred within the last 48 hours, perform the steps outlined in the corrective action codes to correct the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. CAUTION: If any critical events have occurred within the last 48 hours, do not proceed with the upgrade until the situation has been resolved. 4.
1. On the management server, open a command window. 2. Enter the following command to stop ISEE: C:\>DESTA ISEE OFF 3. Enter the following commands to stop and restart RSS: C:\>net stop desta_service C:\>net start desta_service 4. Enter exit. Step 3. Clearing storage system passwords Estimated time to complete: 10–15 minutes If you use passwords on the HSV controllers, use the following procedure to clear them.
1. Start HP Command View EVA in your browser. 2. Click Agent Options in the Session pane. The Management Agent Options window opens. 3. Click Storage system password access. The Storage System Password Access window opens. 4. Click Disable. The Disable Password Access to Storage System window opens. 5. Select the storage system World Wide Node Name from the drop-down list. NOTE: Make sure you select the storage system from which you cleared passwords using the OCP on the HSV controller. 6.
2. In the Navigation pane, select the storage system you want to upgrade. The properties window for the selected storage system opens. Figure 17 Initialized Storage System Properties page 3. Click Code load. The Code Load Storage System-Page 1 window opens. Figure 18 Code Load Storage System-Page 1 window 4. Insert the installation CD-ROM. 5. Click Browse and select the file containing version VCS 3.
6. Click Next Step. The Code Load Storage System-Page 2 window opens listing any pre-update application notes. Read them before continuing. Figure 19 Code Load Storage System-Page 2 window HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.
7. Click Next Step. The new storage system software is copied to the controllers and validated. A progress page opens and is updated as the code segments are validated. For a description of each code segment, see Table 6 on page 46. When the code validation is complete, the Code Load Storage System-Page 3 window opens.
Segment 8. Description Functional image EVA firmware that is upgraded and provides support for all EVA functions. After text Text file with information declaring that upgrade has completed and describing and post-upgrade requirements. Displayed by HP Command View EVA and not sent to the controller. Click Finish. The following confirmation message opens. HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.
9. Click OK to upgrade the system software on the controllers. Click Cancel to stop the code load process and return to the Storage System Properties window. The upgrade process begins and the Initializing firmware code load page opens. See Figure 21. This page is displayed until the controller code load is complete and the controllers restart. During this interval both controllers resync and begin operating on the new firmware code. Once the resync is complete, the controllers begin processing host I/Os.
Updated disk drive firmware is included with each VCS release. The firmware on all disk drives can be upgraded online. Although it is not required that the disk drive firmware be upgraded at the same time as the system software, it is strongly recommended that you perform the two tasks together. The disk drive firmware supplied with the system software upgrade complements the operation of the controller firmware and for the best results the two should be used together.
4. Click Code load. The Code Load Selection window opens. Figure 24 Code Load Selection window — disk drives 5. Select Code Load Disk Drives On Line and click Select. The Code Load Disk Drives On Line - Page 1 window opens. Figure 25 Code Load Disk Drives — Page 1 window 6. 50 Enter the path to the folder containing the extracted bundled image files.
7. Click Next step. The Code Load Disk Drives On Line - Page 2 window opens. The table indicates which disk drives require firmware upgrades. Figure 26 Code Load Disk Drives — Page 2 window 8. Click Next step. The disk drive code load operation begins. A status page opens indicating the progress as each disk drive is upgraded. NOTE: The disk drives are upgraded sequentially. Depending upon the I/O load on the storage system, it can take 30 seconds to 3.5 minutes per drive to upgrade the firmware.
9. When all the disk drives have been upgraded, the Code Load Disk Drives On Line - Page 3 window opens indicating the drives that have been upgraded successfully. Click Finish. Figure 28 Code Load Disk Drives — Page 3 window Upgrading firmware on an individual disk If it is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following web site: http://www.hp.com/support/evadiskfirmware Step 7.
2. Press 3. Press Enter for yes. to display Change Password. The default password, AAAAAAAA~~~~~~~~, is displayed. 4. Press or 5. Press to accept this character and select the next character. 6. Repeat the process to enter the remaining password characters. 7. Press Enter to enter the password and return to the default display. to select the desired character.
7. Click Enable Password. A message box opens. 8. Click OK. HP Command View EVA enables password access to the storage system. Step 8. Resuming storage system operation Estimated time to complete: Varies. After the storage system software and disk firmware have been successfully upgraded, the storage system can be returned to normal operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems.
4 Downgrading the Enterprise Virtual Array This chapter contains the information about downgrading the product software on your storage system to a previous version. Please read the instructions completely before you begin the procedure. Downgrading the Enterprise Virtual Array to 3.028 You can downgrade an Enterprise Virtual Array from VCS 3.110 to 3.028 if you do an offline downgrade. That is, there can be no I/O from the applications on the host servers.
The new storage system software is loaded onto the controllers, and the firmware on the associated Fibre Channel drive enclosures is modified. The Code Load Storage System—Page 3 window opens. The controllers restart. NOTE: The software loads in parallel on the FC drive enclosures. During the software downgrade, the EMUs on the FC drive enclosures might flash red status indicators and sound an alarm. After the software downgrade completes, the flashing red status indicators and alarm sound cease.
5 Troubleshooting This chapter provides troubleshooting information should you encounter any problems when updating the system software. Each troubleshooting section is cross-referenced to the corresponding step in Upgrading controller firmware where the problem is likely to occur. Many of the common problems you may encounter are included. Contact your HP-authorized support representative for help if this information does not help your problem.
Troubleshooting HP Command View EVA with a management server Use the following steps to isolate problems that may occur when using HP Command View EVA with a management server: 1. Check the HP StorageWorks EVA software compatibility reference to ensure that the version of HP Command View EVA you are using is compatible with the VCS version. For complete details on EVA software compatibility, refer to the EVA software version compatibility table in the HP StorageWorks EVA software compatibility reference.
Resolution Click OK. Wait one to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No Service message. Cause These messages indicate that the server responded, but it could not find the page being requested.
Unknown storage system Symptom HP Command View EVA reports an unknown storage system for a storage system that should be displayed. Cause of the error HP Command View EVA may have lost communication with the controllers. Two possible scenarios are: • The HBA in the management server may have timed out commands to the controllers. See “Unknown storage system—cause 1” on page 60 below. • The controllers are running a version of VCS that HP Command View EVA does not recognize.
Corrective action Table 8 Possible causes and corrective actions when no storage system found Possible Cause Corrective Action The management server may not be able to communicate with either controller. Check the connection configuration between the management server and the controller pair. The management server must have a communication path to both controllers in case one controller loses communications with the server.
Access control 1. The users security group is checked to control access to various functions and web pages with HP Command View EVA. 2. If the user belongs to the HP Storage Admins group, access is granted. 3. If the user belongs to the HP Storage Users group and the web page allows access to users with the View HP Storage privilege, access is granted. 4.
Figure 31 Status icon for a bad storage system Solving problems disabling DR group failsafe mode (Step 3) There are a number of issues that may occur with HP Continuous Access EVA. The following web site provides access to information for troubleshooting problems with HP Continuous Access EVA: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.
Figure 32 Invalid firmware image file (Status code 21006) Bad image header (Status code 65) HP Command View EVA sends the VCS controller firmware to the controller in segments. As each segment is received, it is validated by the controller. HP Command View EVA monitors each segment transfer and displays the transfer status information. If a problem occurs, the process stops and HP Command View displays the segment transfer that was not successful.
• Check the storage system event logs. 1. Run HP Command View EVA and log in. 2. Select the storage system whose logs you want to view. 3. Click View events to view the event logs that can be displayed. If none of the above recommendations resolves the problem, contact your HP-authorized service representative for help. Solving problems with multiple resynchronizations (Step 10) During the upgrade process, both controllers perform a resynchronization simultaneously.
Troubleshooting
Index D A agent options, using, 43 array, checking for errors, 32, 38 array, checking for errors, 20 B backup, 29 Bad image header error, 64 browsers recommended versions, 31 C checking hardware status, 21 checking EVA health, time estimate, 20 checking EVA health, time estimate, 32, 38 checking hardware status, 39 code load restrictions, 35 Code Load Storage System-Page 1, 44 Code Load Storage System-Page 2, 46 collecting configuration data, 22 Command View EVA, online help, 19 Command View EVA, upgradi
L l, 53 M Management Appliance errors, troubleshooting, 58 Management Agent Options page, 43 Management Appliance web server normal interaction with Command View EVA, 59 O OCP adding passwords, 52 clearing passwords, 42 operating systems, and JREs, 31 operating systems, recommended browsers, 31 P password protection, 52 password protection, removing, 42 R recommended browsers, 31 Replication Solutions Manager, 32 required kits, 14 RSM See Replication Solutions Manager S SAN Visibility, 22 software kits
