HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) (5697-7958, February 2009)

UpgradingtoWEBES5.2.................................. 34
Archivingandclearingtheerrorlog ........................... 35
UpgradingWEBES .................................. 35
UpgradingHPReplicationSolutionsManager(optional)..................... 36
Monitoringstoragesystemstability.............................. 36
PreparinganHPContinuousAccessEVAenvironmentforupgrading ............... 37
Upgrading disk drive fi rmwareinanHPContinuousAccessEVAenvironment.......... 38
Saving storage system configurationinformation ........................ 38
3UpgradingtheEnterpriseVirtualArray................ 41
Upgradingremotelyversuslocally .............................. 42
Solvingupgradeproblems ................................. 42
Step1.CheckingthehealthoftheEnterpriseVirtualArray.................... 42
Step2.DisablingISEE................................... 45
Step3.Clearingstoragesystempasswords .......................... 45
ClearingthepasswordontheOperatorControlPanel(OCP)................. 45
DisablingpasswordaccessinHPCommandViewEVA ................... 46
Step 4. H alting all host access to the storage system for an offline upgrade (optional) . . . . . . . . 46
Step 5. Upgrading controller fi rmwaretoXCS6.200...................... 46
Upgrading controller firmware.............................. 47
Step 6. Upgrading disk drive firmware ............................ 51
Upgrading the firmware ................................ 52
Upgrading firmwareonanindividualdisk......................... 55
Step7.Enteringstoragesystempasswords........................... 55
EnteringthepasswordontheOCP............................ 56
EnablingpasswordaccessinHPCommandViewEVA ................... 56
Step8.Resumingstoragesystemoperation .......................... 57
4DowngradingtheEnterpriseVirtualArray.............. 59
5 Troubleshooting . . ........................ 61
SolvingHPCommandViewEVAproblems(Step1)....................... 61
GeneralHPCommandViewEVAtroubleshootingtips.................... 61
Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) . . . . 61
TroubleshootingHPCommandViewEVAwithamanagementserver ............. 62
Troubleshooting specificHPCommandViewEVAerrors................... 62
Viewisnotsetorviewlistisnull........................... 63
HTTPstatus404,notfoundorstatus503,noservice .................. 63
Unknownstoragesystem .............................. 64
Nostoragesystemsfound.............................. 64
Solving security credentials confi gurationproblems..................... 65
Accesscontrol................................... 65
Solvingproblemsselectingastoragesystem(Step2) ...................... 66
SolvingproblemsdisablingDRgroupfailsafemode(Step3)................... 67
Solving problems downloading the system software file(Step6).................. 67
Invalid firmware image file(Statuscode21006) ...................... 67
Badimageheader(Statuscode65) ........................... 68
Solvingproblemsifthestoragesystemdoesnotcomebackonline(Step10) ............ 68
Solvingproblemswithmultipleresynchronizations(Step10) ................... 69
Index .............................. 71
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