HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) (5697-7958, February 2009)

5 Troub leshooting
This chapter provides troubleshooting information should you encounter any problems when updating
the system soft ware. Each troubleshooting section is cross-referenced to the corresponding step in
“Upgrading controller firmwar e” on page 47 where the problem is likely to occur.
Many of the common problems you may encounter are included. Contact your HP-authorized support
representative for help if this information do es not help your problem.
The following troubleshooting topics are covered:
•
“HP Command View EVA problems” on page 61
•
“Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA)” on page 61
•
“Troubleshooting HP Command View EVA with a management ser ver” on page 62
•
“Troubleshooting specific Command View EVA errors” on page 62
•
“View is not set or view list is null” on page 63
•
“HTTP status 404, not found or status 503, no service” on page 63
•
“Unknown storage system” on page 64
•
“No storage systems found” on page 64
•
“Solving security cr edentials configu ration problems” on page 65
•
“Solving problems selecting a storage system (Step 2)”onpage66
•
“Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step 3)” on page 67
•
“Solving problems d ownloading the system software file (Step 6)”onpage67
•
“Invalid firmware image file (Status code 21006)” on page 67
•
“Bad image header (Status code 65) ” on page 68
•
“Solving problems if the storage system does not come back online (Step 10)”onpage68
•
“Solving problems with multiple resyncs (Step 10)”onpage69
Solving HP Command V i ew EVA problems (Step 1)
There are a number of issues that may impact the operation of HP Command View EVA and its ability to
commu
nicate with the storage system.
GeneralHPCommandViewEVAtroubleshootingtips
Use the following checklist to determine if there are pro blems with HP Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the password?
Tro
ubleshooting HP Command View EVA with the Storage Management
Appliance (SMA)
Use the following steps to isolate problems that may occur when using HP Command View EVA with an
SMA:
HP Stora g eWorks 4x00/6x00/8x0 0 Enterprise Virtual Array updating product software guide (XCS 6.200)
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