8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) (5697-7958, February 2009)

View is not set or

view list is null

Symptom

The HP Command View EVA content pane shows an Operation Failed message with Details:

View Is Not Set or View List Is Null.

Cause

HPCommandViewEVAcannotbuildtheviewofthestoragesystem.

Resolution

Click OK.Waitonetoﬁve minutes, d epending on the size of the storage system, and tr y the command

generating this message again. If you still cannot see the storage system, stop and restart HP Command

View EVA.

HTTP status 40

4, not found or status 503, no service

Symptom

ThecontentpaneshowsanHTTP Status 404, Not Found or HTTP Status 503, No Service

message.

Cause

These messages indicate that the server responded, but it could not ﬁnd the p age being requested. HTTP

errors, including 404 and 503, originate from the web server, the HTTP server, or the appliance. Even

when HP Command View EVA cannot respond, the web server continues to respond to HTTP requests

from a browse

During normal intera ction between HP Command View EVA and the web server:

1. A browser requests an HP Command View EVA page.

2. The web server p asses the request for the page to HP Command View EVA.

3. HP Command V

iew EVA responds with the page.

4. The web server sends it to the browser.

These errors indicate that a p roblem is occurring with this normal interaction. Table 11 lists some possible

causes of these errors and their corrective actions.

Resolution

Table 11 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors

Possible Cause

Corrective Action

404 Error: HP Command View EVA may be initializing

when a browser makes a request . The web returns a 404

(Page Not Found) error because it cannot get the page.

Retrytherequestbyclickingthe

Refresh/Reload button on the browser.

404 Error: A .frm (HTML) ﬁle may be missing in the HP

Command View EVA directory structure. This can occur

if the ﬁles were changed or if the HP Command View

EVA installation went amiss.

Reinstall HP Command View EVA.

HP Stora g eWorks 4x00/6x00/8x0 0 Enterprise Virtual Array updating product software guide (XCS 6.200)