8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) (5697-7958, February 2009)

ManualsBrandsHP ManualsStorageHP StorageWorks EVA4000 Starter Bundle

Possible Cause

Corrective Action

503 Error: HP Command View EVA may be down when

a browser makes a request. The web server returns a 503

(No Service) error because it cannot access the page.

Retr y the request when HP Command View

EVA is up.

Browser timeout: The appliance may be down or the

web server may be unavailable when a browser makes

arequesttoHPCommandViewEVA.Inthiscase,the

browser will time out i nternally.

Retry the request when the appliance and

HP Command View EVA are up.

Unknown stor

age system

Symptom

HP Command View EVA reports an unknown storage system for a storage system that should be

displayed.

Cause of the

error

HP Command View EVA m ay have lost communication with the controllers. Two possible scenarios are:

• The HBA in the management server m ay have timed out com m a nds to the controllers. See

“Unknown st

orage system—cause 1” on page 64 below.

• The controllers are running a version of XCS that HP Command View EVA does not recognize.

See “Unknown storage s ystem—cause 2” on page 64.

Unknown storage system—cause 1

When the fabric is heavily loaded, the FC adapter in the management server may time out com m ands to

the controllers. If this occurs, the storage system appears in the Unknown state.

Corrective Action for Unknown Storage System — Cause 1

This scenario should correct itself in less than one minute. Alternately, you can perform a Rediscover

operation to initiate new commands to the controller.

Unknown storage system—cause 2

HP Command View EVA can only manage controllers that are running supported XCS versions.

Corrective Action for Unknown Storage System — Cause 2

Ensure th

at you are running the HP Command View EVA version that is compatible with XCS

6.200. See the "HP Command View EVA interoperability support" table in the HP StorageWorks

Enterprise Virtual Array compatibility reference to determine which version of HP Command View

EVA you should be running. Then, upgrade HP Command View EVA to a compatible version. See

“Required documentation”onpage11forthelinktothisdocument.

No storage systems found

Symptom

HP Comm

and View EVA does not display any storage systems, even though they are on the fabric.

Cause of the err or

Several conditions can cause this symptom. Table 12 lists some possible causes of these errors and

their corrective actions.

Troubleshooting