8x00 Enterprise Virtual Array updating product software guide (XCS 6.200) (5697-7958, February 2009)

1. Run HP Command View EVA and log in.

2. Select the storage system whose logs you want to view.

3. Click View events to view the event logs that c a n be displayed.

If none of the above recommendations resolves the problem, contact your HP-authorized service

representative for help.

Solving pr obl

ems with multiple resynchronizations (Step 10)

During the upg

rade process, both controllers per form a resynchronization simultaneously. This invokes a

fast restart

of the controllers — bypassing execution of lengthy hardware diagnostics. This fast restart

allows the co

ntrollers to complete the resynchronization sequence before the host timeout period elapses

and the host becomes awa re that the storage system is unavailable.

If an event occurs that causes a second resynchronization while the ﬁrmware upgrade resynchronization

is still in progress, the controller will terminate with a co d e of 0b 08 01 00.Thefollowingevents

cause the controller to resysnchronize automatically:

• Initializa

tion of the storage system

• Setting debug ﬂags through the command line interface or OCP

• Occurrence of a disk group hardware problem on a Vraid1 virtual disk, or the return of a disk

during thi

s condition

• Bad B lo ck Replacement (BBR) per formed on a disk

• Memory allocation failure or other errors

Every eff

ortshouldbemadetoensurenoneoftheseeventsoccurduringtheupgradeprocess. If

controller termination occurs due to multiple resynchronizations, contact your HP-authorize d service

representative for assistance.

HP Stora g eWorks 4x00/6x00/8x0 0 Enterprise Virtual Array updating product software guide (XCS 6.200)