8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

c. If a problem is indicated, expand the navigation tree under the Hardware folder, until

you see a hardware component icon with an attention or warning icon on it.

d. Click the component icon to display the Disk Enclosure Properties window (Figure 4 (page

12)). The Operational state fields indicate if there is a hardware error.

Figure 4 Checking operational states

3. Verify that there are no hardware components in the Unmappable Hardware folder:

a. Expand the navigation tree under the Hardware folder in the navigation pane.

b. Click the Unmappable Hardware folder.

Hardware components can be placed in the Unmappable Hardware folder for several

reasons. For example, hardware components can be placed in the Unmappable Hardware

folder when the I/O modules on a disk enclosure are not working, the controllers restart,

or there is a hardware failure. If there are any hardware components listed under this

folder, determine why they are listed there and fix the problems.

4. Replace any hardware components that have failed.

NOTE: To replace any components, see the HP 4x00/6x00/8x00 Enterprise Virtual Array

User Guide for replacement instructions. See Table 1 (page 7) for the link to this guide.

TIP: If there is a yellow attention icon (for example, when leveling is occurring), you may

still be able to do the upgrade. If any unusual icons are visible, check with your HP-authorized

service representative before doing the upgrade.

If you cannot resolve the error, contact your HP-authorized service representative for assistance.

Checking the battery

If you have an EVA8000 or EVA8100, HP recommends that you also check the visual indication

of the load test or charge state of the battery before proceeding with the upgrade. If the battery

exhibits the following event and visual indicators, contact HP Support for assistance before starting

the controller software upgrade.

12 Pre-upgrade tasks