8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

3. Verify the display of storage system resources in the interface. In the navigation pane, click

Hardware and verify the following:

• New, uninitialized arrays appear as uninitialized storage systems.

• Previously initialized arrays appear with their previous names and correct status. (Select

each storage array to view the Properties window.)

• Previous disk groups, hosts, virtual disks, and other resources appear in the navigation

pane.

If information is not displayed properly, you may need to configure your browser settings. See the

HP P6000 Command View Installation Guide for more information.

After you upgrade HP P6000 Command View, refresh the browser:

If a refresh does not resolve the issue, clearing the browser cache may resolve it.

Upgrading browsers and JREs

Estimated time to complete: 10–20 minutes

When to perform: Any time prior to the upgrade

Ensure that you are using a supported browser and JRE. HP P6000 Command View may not work

correctly with an unsupported browser.

The JRE is not used by HP P6000 Command View, but it is needed for HP P6000 Replication

Solutions Manager, WEBES, and SAN Visibility. See “Upgrading HP P6000 Replication Solutions

Manager (optional)” (page 33) for more information.

For complete information on supported browsers, see Table 5.0, Browser support, in the HP P6000

Enterprise Virtual Array Compatibility Reference. See “Reference documentation” (page 7) for

the link to this document.

NOTE: If you need to update the browser version on remote computers, do so after you have

upgraded HP P6000 Command View.

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the

installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,

HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements

your monitoring, 24x7 to ensure maximum system availability by providing intelligent event

diagnosis, and automatic, secure submission of hardware event notifications to HP, which will

initiate a fast and accurate resolution, based on your product’s service level. Notifications may be

sent to your authorized HP Channel Partner for on-site service, if configured and available in your

country. The software is available in two variants:

• HP Insight Remote Support Standard: This software supports server and storage devices and

is optimized for environments with 1-50 servers. Ideal for customers who can benefit from

proactive notification, but do not need proactive service delivery and integration with a

management platform.

• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring

and proactive service support for nearly all HP servers, storage, network, and SAN

environments, plus selected non-HP servers that have a support obligation with HP. It is

integrated with HP Systems Insight Manager. A dedicated server is recommended to host both

HP Systems Insight Manager and HP Insight Remote Support Advanced.

Details for both versions are available at:

http://www.hp.com/go/insightremotesupport

32 Pre-upgrade tasks