HP EVA4000/6000/8000 and EVA4100/6100/8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

Upgrading HP P6000 Replication Solutions Manager (optional)...................................................33
Monitoring storage system stability............................................................................................33
Preparing an HP P6000 Continuous Access environment for upgrading.........................................34
Upgrading disk drive firmware in an HP P6000 Continuous Access environment........................35
Saving storage system configuration information.........................................................................36
Task checklist.........................................................................................................................37
3 Upgrading the Enterprise Virtual Array........................................................39
Step 1. Checking the health of the Enterprise Virtual Array...........................................................39
Step 2. Configuring User-Initiated Service Mode (UISM)...............................................................42
Step 3. Disabling storage system passwords...............................................................................42
Clearing the password on the Operator Control Panel (OCP)...................................................43
Disabling password access in HP P6000 Command View.......................................................43
Step 4. Halting all host access to the storage system for an offline upgrade (optional)......................43
Step 5. Upgrading the controller software..................................................................................44
Upgrading controller software.............................................................................................44
Step 6. Upgrading disk drive firmware......................................................................................49
Upgrading firmware on all disks..........................................................................................50
Upgrading firmware on an individual disk.............................................................................54
Step 7. Entering storage system passwords.................................................................................54
Entering the password on the OCP.......................................................................................55
Enabling password access in HP P6000 Command View........................................................55
Step 8. Resuming storage system operation................................................................................56
Task checklist.........................................................................................................................57
4 Troubleshooting........................................................................................58
Downloading the controller software file....................................................................................58
Bad image header (Status code 65).....................................................................................58
Invalid firmware image file (Status code 21006).....................................................................59
EMU communication events following an XCS 6.200 upgrade......................................................59
Symptom..........................................................................................................................59
Resolution.........................................................................................................................59
Multiple resynchronizations......................................................................................................60
Offline storage system.............................................................................................................60
Selecting a storage system.......................................................................................................61
Solving HP P6000 Command View problems.............................................................................61
HP P6000 Command View with a management server...........................................................61
HP P6000 Command View errors........................................................................................62
HTTP status 404, not found or status 503, no service.........................................................62
Symptom.................................................................................................................62
No storage systems found..............................................................................................63
Symptom.................................................................................................................63
Unknown storage system................................................................................................63
Symptom.................................................................................................................63
View is not set or view list is null......................................................................................64
Symptom.................................................................................................................64
Security credentials configuration.........................................................................................64
Access control..............................................................................................................65
Upgrading the disk drive firmware ...........................................................................................65
5 Support and other resources......................................................................66
Contacting HP........................................................................................................................66
Subscription service............................................................................................................66
Documentation feedback....................................................................................................66
Related information.................................................................................................................66
Documents........................................................................................................................66
4 Contents