8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

2. Verify that there are no hardware components in the Unmappable Hardware folder:

a. Expand the navigation tree under the Hardware folder in the navigation pane.

b. Click the Unmappable Hardware folder.

Hardware components can be placed in the Unmappable Hardware folder for several

reasons. For example, hardware components can be placed in the Unmappable Hardware

folder when the I/O modules on a disk enclosure are not working, the controllers restart,

or there is a hardware failure. If there are any hardware components listed under this

folder, determine why they are listed there and fix the problems.

3. Replace any hardware components that have failed.

NOTE: If you need to replace a component, see the replacement instructions for that

component or the user guide for your array model. See Table 1 (page 7) for links to these

documents.

TIP: If you see a yellow attention icon, you may still be able to perform the upgrade (for

example, when leveling is occurring).

If you are unsure about an icon, or if you are unable to resolve the error, contact your

HP-authorized service representative for assistance.

4. Using HP P6000 Command View, examine the controller event log and check for any critical

events.

a. In the navigation pane, click the icon of the storage system you want to upgrade.

b. Click View Events.

The View Events window opens.

c. Click Controller Event Log.

The Controller Events window opens in a new browser window.

d. Check the Severity field to determine if any unexpected critical events have occurred

in the last 48 hours.

The most recent 400 events are displayed. If more than 400 events have occurred within

the last 48 hours, use the Display Range box to select the preceding events.

Figure 11 Controller Events (Initialized system) page

Step 1. Checking the health of the Enterprise Virtual Array 41