8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

If these actions do not resolve the problem, contact your HP-authorized service representative for

help.

Selecting a storage system

When selecting a storage system, ensure that the status icon is a green cluster symbol indicating

good health (Figure 27 (page 61)).

Figure 27 Status icon for an array in good health

If the status icon for the storage system is not green, it indicates a problem that you must correct

before proceeding. Expand the navigation tree to locate the problem. Figure 28 (page 61) illustrates

a storage system with a controller problem and a disk enclosure problem.

Figure 28 Status icon for an array in bad health

Solving HP P6000 Command View problems

This section describes issues that can impact HP P6000 Command View and its ability to

communicate with the storage system.

HP P6000 Command View with a management server

To isolate problems that can occur when using HP P6000 Command View with a management

server:

1. To ensure that the version of HP P6000 Command View you are using is compatible with the

XCS version, see the "HP P6000 Command View interoperability support" table in the HP

P6000 Enterprise Virtual Array Compatibility Reference. See “Reference documentation” (page

7) for the link to this document.

Selecting a storage system 61