8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

2. Ensure that the server and the array are logged into the fabric.

3. Use one of the following utilities to check the SAN Fibre Channel switch:

• HBAnywhere (Emulex)

• SanSurfer (QLogic)

4. Clear the browser cache as follows:

a. On the General tab under Temporary Internet files, click Settings.

b. Click Every visit to the page under Check for newer versions of stored pages.

c. On the General tab, under Temporary Internet files:

i. Click Delete Cookies.

ii. Click Delete Files.

d. On the General Tab, under History, click Clear History.

5. Ensure that the following folder exists.

<install_drive>:\Program Files\Hewlett-Packard\Sanworks\Element

Manager for HSV

HP P6000 Command View errors

HTTP status 404, not found or status 503, no service

Symptom

The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No

Service message.

Cause

These messages indicate that the server responded, but could not find the requested page. HTTP

errors, including 404 and 503, originate from the web server or the HTTP server. Even when HP

P6000 Command View cannot respond, the web server continues to respond to HTTP requests

from a browser.

During normal interaction between HP P6000 Command View and the web server:

1. A browser requests an HP P6000 Command View page.

2. The web server passes the request for the page to HP P6000 Command View.

3. HP P6000 Command View sends the page to the web server.

4. The web server sends it to the browser.

HTTP 404 and 503 errors indicate a problem with this normal interaction. Table 8 (page 62) lists

possible causes of these errors and corrective actions.

Resolution

Table 8 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors

Corrective ActionPossible Cause

Retry the request by clicking the Refresh/Reload

button on the browser.

404 Error: HP P6000 Command View may be initializing when

a browser makes a request. The web returns a 404 (Page Not

Found) error because it cannot access the page.

Reinstall HP P6000 Command View.404 Error: A .frm (HTML) file may be missing in the HP P6000

Command View directory structure. This can occur if the files

were changed or if HP P6000 Command View was not installed

correctly.

62 Troubleshooting