8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

ManualsBrandsHP ManualsStorageHP StorageWorks EVA8100 2C6D Racked for Multi Product

Table 8 Possible causes and corrective actions for HTTP 404 and HTTP 503 errors (continued)

Corrective ActionPossible Cause

Retry the request when HP P6000 Command View

is up.

503 Error: HP P6000 Command View may be down when a

browser makes a request. The web server returns a 503 (No

Service) error because it cannot access the page.

Retry the request when the server and HP P6000

Command View are up.

Browser timeout: The server may be down or the web server may

be unavailable when a browser makes a request to HP P6000

Command View. In this case, the browser will time out internally.

No storage systems found

Symptom

HP P6000 Command View does not display any storage systems, even though they are on the

fabric.

Cause

Several conditions can cause this symptom. Table 9 (page 63) lists some possible causes of and

corrective actions.

Resolution

Table 9 Possible causes and corrective actions when no storage system found

Corrective ActionPossible Cause

Check the connection configuration between the management server and

the controller pair. The management server must have a communication

The management server may not be able to

communicate with either controller.

path to both controllers in case one controller loses communications with

the server.

Enter the correct password in HP P6000 Command View or disable the

password on the controller.

When HP P6000 Command View is first

starting up, a password may be enabled on

the controllers, but a password has not been

entered in HP P6000 Command View.

Verify that switches are zoned correctly.The switches may not be zoned correctly,

making a storage system invisible to HP

P6000 Command View.

HP P6000 Command View may have been

restarted while there was a communication

1. Verify that the controllers are up and running properly.

2. Check the cable connections between the management server and

the switch.

failure between HP P6000 Command View

and the controllers. When restart is

3. Verify that switch zoning is correct.

completed, the storage system that lost

communication will not be visible.

4. Click Discover.

Enter the WWID of your system.A storage system may not be visible to HP

P6000 Command View because the

controllers are waiting for you to enter the

World Wide ID (WWID). This condition will

occur if the storage system was uninitialized

and the rack is power cycled.

This can also occur if back-end problems

are preventing access to the quorum drives.

Once communication is restored, you can

re-enter the WWID and the checksum.

Unknown storage system

Symptom

HP P6000 Command View reports an unknown storage system for a storage system that

should be displayed.

Solving HP P6000 Command View problems 63