8100 Updating Product Software Guide (XCS 6.250) (5697-1716, February 2012)

Cause

HP P6000 Command View may have lost communication with the controllers. Two possible scenarios

are:

• The management server HBA may have timed out commands to the controllers. See “Unknown

storage system—cause 1” (page 64).

• The controllers are running a version of XCS that HP P6000 Command View does not

recognize. See “Unknown storage system—cause 2” (page 64).

Resolution

Unknown storage system—cause 1

If the array has a heavy I/O load, the HBA in the management server may time out commands to

the controllers. If this occurs, the storage system appears in the Unknown state.

Corrective Action

This scenario should correct itself in less than one minute. Alternately, you can perform a Rediscover

operation to initiate new commands to the controller.

Unknown storage system—cause 2

HP P6000 Command View can only manage controllers that are running supported XCS versions.

Corrective Action

Ensure that you are running the HP P6000 Command View version that is compatible with XCS

6.250. See the "HP P6000 Command View interoperability support" table in the HP P6000

Enterprise Virtual Array Compatibility Reference to determine which version of HP P6000 Command

View you should be running. Then, upgrade HP P6000 Command View to a compatible version.

See “Reference documentation” (page 7) for the link to this document.

View is not set or view list is null

Symptom

The content pane shows an Operation Failed message with Details: View Is Not Set

or View List Is Null.

Cause

HP P6000 Command View cannot build the view of the storage system.

Resolution

Click OK. Wait one to five minutes, depending on the size of the storage system, and retry the

command generating this message. If you still cannot see the storage system, stop and restart HP

P6000 Command View.

Security credentials configuration

The following Windows-based security groups are required on the management server:

NOTE: Group names are case sensitive.

• HP Storage Admins—This security group is required on the management server to enable

access to all features of HP P6000 Command View and must have at least one member (user

account). Members have view and manage capabilities.

• HP Storage Users—Members have view capability only. This group is required only when a

group with extremely limited use of HP P6000 Command View is needed.

64 Troubleshooting