HP StorageWorks Command Console V2.5 User Guide (AA-RV1UA-TE, March 2005)
Table Of Contents
- Contents
- About this Guide
- About SWCC
- Using Command Console
- Setting Up Notification
- Required Components for Notification
- Setting Up Pager Notification
- Using SWCC with a Third-Party Storage Management Program
- Using Event Logging on the Client System to Monitor Your Subsystem
- Interpreting Agent Email Messages
- About Event Information Fields
- Mapping State Change Digits to RAID System Components
- Table 11: State Change Digit Position and Corresponding RAID system Component
- The First Digit of the State Change Field (Overall RAID System)
- The Second Digit of the State Change Field (Disks)
- The Third Digit of the State Change Field (Power Supply)
- The Fourth Digit of the State Change Field (Fans)
- The Fifth Digit of the State Change Field (Battery)
- The Sixth Digit of the State Change Field (Temperature)
- The Seventh Digit of the State Change Field (This_Controller)
- The Eighth Digit of the State Change Field (Communications LUN)
- The Ninth Digit of the State Change Field (Other_Controller)
- The 10th Digit of the State Change Field (External Factors)
- The 11th Digit of the State Change Field (Logical Units)
- Using the Storage Window
- Why Use the Storage Window?
- Configuring a Controller
- Creating Virtual Disks
- Deleting Virtual Disks
- Modifying Virtual Disks
- Configuring the Operating System to Recognize Virtual Disk Changes
- Setting Passwords and Security Options (Network Only)
- Managing and Creating Spare Devices
- Using Configuration Files
- Understanding the Icons
- CLI Window
- Integrating SWCC with Insight Manager
- Troubleshooting
- Troubleshooting Connection Problems
- Invalid Network Port Numbers During Installation
- Network Port Assignments for UNIX-Client/Server Systems
- DHCP and WINS
- Connecting Via the Host SCSI Port
- “Access Denied” Message
- Adding New System by Using Internet Protocol Address May Cause Client to Stop Responding
- “No Agent Running” Message When Adding System to the Navigation Tree
- Troubleshooting the Client
- Authorization Error When Adding an Agent System
- Cannot Open Storage Window
- Client Hangs When LUN Is Deleted
- CLI RUN Commands
- Event Notification for Subsystems Connected to a Client System
- Invalid or Missing Fault Displays and Event Logs
- Pager Notification Continues After Exiting the Command Console Client
- Reconfiguration After Controller Replacement
- Some Graphics Do Not Scale Well with Large Fonts
- Starting Client from the Command Prompt
- Warning Message Windows
- Virtual Disk Recovery from a Configuration File
- Troubleshooting the HS-Series Agents
- Cluster Integration for the HS-Series Agents
- Troubleshooting Connection Problems
- Using the Command Console LUN
- Interpreting SNMP Traps
- Glossary
- Index
Troubleshooting
93Command Console V2.5 User Guide
The Microsoft TCP/IP Properties window opens.
Connecting Via the Host SCSI Port
The Client may indicate that it cannot find your subsystem if you attempt to
connect with the host SCSI port by using Windows NT, Windows 2000, or
Windows Server 2003 in either of the following situations:
■ An HP StorageWorks controller subsystem is not connected to the host.
■ An HP StorageWorks controller subsystem is connected to the host, but the
subsystem uses SCSI-2 mode and has no virtual disks configured on it with
CCL disabled.
If you are using SCSI-2 mode and Windows NT, Windows 2000, or Windows
Server 2003, you must disable the Command Console LUN and create a virtual
disk by using a serial connection. See "Enabling and Disabling the CCL",
page 107, for more information.
Because the Agent uses a SCSI host bus connection to its subsystems, the same
rules mentioned above also apply.
“Access Denied” Message
This section describes some common reasons for a Client to receive an “Access
Denied” message when you add an agent system to the Navigation tree.
Aliases Not Checked
Ensure that the Agent’s host system is configured to recognize the Client by its
assigned name rather than by an alias. If the host system has been configured to
recognize the Client by an alias, remove the alias from the system’s hosts file.
When SWCC Agents scan the Client authorization list, they do not check aliases.
SWCC will not scan the hosts alias list to verify if an alias matches the Client
authorization list.
Entry in the Client Authorization List Does Not Match
You may see an “Access Denied” message if the name of the client system that
you entered in the Agent configuration utility does not match the one for DNS or
the one in the agent system’s hosts file. The hosts file on Windows NT 4.0,
Windows 2000, and Windows Server 2003 is at
\winnt\system32\drivers\etc.