HP Modular Smart Array FC VDS Hardware Provider administration guide (T1634-96072, May 2006)

Troubleshooting procedures

The following instructions present t ypical problems and solutions.

VDS will not install

The HP VDS Provider installation works only on the Windows versions listed in the README ﬁle supplied

with the HP Provider. The installer will not install the software on other versions of Windows.

Cannot mana

ge the array using Provider

Use a proces

s of elimination to determine whether the problem is with one of the following components:

• Application you are using to manage the array

• Windows Disk M anagement conﬁguration

• VDS

• HP VDS Provider

Perform these tests:

1. Do the arr

ay volumes appear in the Disk Management tool? To check, in the Windows menu bar

select Start > Control Panels > Administrative Tools > Co mp uter M anagement > Storage > Disk

Manag em ent. If LUNs are visible, Disk Management, VDS, and the array are communicating

successfully. Any problems may be caused by a conﬁguration problem with the management

application or Provider. If array LUNs are not visible, click Action > Refresh and Action > Scan

Disks. If LUNs are not visible, the problem could be connectivity or conﬁg uration of any or

all of the components listed above.

2. Use the

DiskPart utility to check for the presence of a rray volumes. At the Run command line,

type diskpa rt.exe.Thentypelist volume to see a list of volumes. (Type “help” to see a list

of commands.) If array volumes are listed, DiskPart, the array and VDS are communicating

successfully. Any problem with operation could be caused by conﬁguration of Windows Disk

Management, the management application, or Provider. If LUNs are not visible, there may be a

problem with connectivity or with conﬁ guration of the array or HP VDS Provider.

If you receive this error message: “The disk management s ervices could not complete the

oper

ation,” VDS is not enabled at startup. Click Start > Control Panels > Administrative Tools >

Services > right-click Virtual Disk Service > P roper t ies > click Manual under Star tup t ype and

click OK.

3. Che

ck the README ﬁle that ca m e with your HP Provider installation ﬁles to verify you are using

com

patible versions of software.

4. Check conﬁ guration as explained in Chapter 2 Conﬁguration:

5. Check connectivity between the array a n d the server.

6. Ma

ke sure you logged into all devices and software using administrator privileges.

7. Vi

sittheMicrosoftwebsitesupportknowledgebaseandsearchfor“VDSlogging.”Turnon

ogging as instructed by Microsoft and use the Microsoft procedure for testing VDS and checking

the lo g.

Troubleshooting