HP StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and Service Guide (AK378-96059, December 2012)

Table Of Contents
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter
to select.
2. Press Previous or Next until the screen displays Library Error Log to see error messages or
Library Warning Log to see warnings. Press Enter to select.
3. Enter the administrator password, if prompted.
4. Press Enter to see the message description. Press Cancel to return to the message code.
5. Press Next to see the next message.
Downloading a support ticket (Support > Download Support Ticket)
A support ticket contains information that can help a system administrator or support engineer
diagnose device problems. Use this option to download a support ticket to a USB flash drive.
Downloading the support ticket to a USB flash drive lets you view the ticket on a computer that is
not connected to the device. You can view the support ticket with the Library & Tape Tools.
To download a support ticket:
1. Insert a USB flash drive into the USB port on the back panel.
2. From the Home screen, press Previous or Next until the screen displays Support. Press Enter
to select.
3. Press Previous or Next until the screen displays Download Support Ticket. Press Enter to select.
Forcing the drive to eject a tape (Support > Force Drive To Eject Tape)
Use this option to make the tape drive eject the tape and place it into an open slot. Before issuing
this command, attempt to eject the tape with the move command (See “Moving tapes in the library
(Operations > Move Tape)” (page 117)).
To force the tape to eject:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter
to select.
2. Press Previous or Next until the screen displays Force Drive To Eject Tape. Press Enter to select.
3. Press Previous or Next until the screen displays Drive 1 or Drive 2. The second line on the
display shows the bar code number of the tape, Full, or Empty. Press Enter to select the desired
drive to eject the tape.
4. If the tape is successfully ejected from the drive, the screen displays the slot location where
the tape was moved to.
NOTE: If the drive has difficulty ejecting the tape, suspect bad or damaged media.
122 Operating the tape library