HP StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and Service Guide (AK378-96059, December 2012)

Table Of Contents
Force ejecting a drive (Support > Force Drive Eject)
This option attempts to force the tape drive to eject the tape and place it into an open slot in the
library. Access to this feature requires the administrator password.
Before issuing this command, HP recommends that you attempt to eject the tape using the backup
software and move command on the operator control panel. While a drive is being force ejected,
a window indicating the process is ongoing should appear. No operations will be available until
force eject completes.
NOTE: If the drive has difficulty ejecting the tape, suspect bad or damaged media.
Downloading a support ticket (Support > Support Ticket)
A support ticket provides information that can help you or a service engineer diagnose problems
with the tape library. You can view the support ticket with Library & Tape Tools version 4.2 and
later. Downloading the support ticket to a USB flash drive lets you view the ticket on a computer
that is not connected to the tape library. Access to this feature requires the administrator password.
Rebooting the tape library (Support > Reboot)
This option reboots the tape library and the tape drives within the library and forces a new cartridge
inventory, clearing any current error condition. It updates drive lists in sub-menus. Access to this
feature requires the administrator password.
CAUTION: This option interrupts the current backup or restore operation and causes the operation
to fail. It is primarily used if the library is in an error state.
MSL4048, MSL8048, and MSL8096 operator control panel 141