HP StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and Service Guide (AK378-96059, December 2012)

Table 41 Main error codes (continued)
Details and solutionDescriptionError code
Remove all magazines and check for any kind
of obstruction.
•
• Run the wellness test.
Sled
5
obstructed8D
• MSL8048 and MSL8096: If the robotic has
been replaced, update the library firmware
to the latest version.
• MSL2024 and MSL4048: If this error occurs
on the first power-on after unpacking or
moving the device, or after replacing the
chassis, ensure that the shipping lock was
removed from the top and stored on the back
panel (see “Removing the shipping
lock” (page 45)).
• If the device was moved or shipped with tape
cartridges in the magazines, verify that the
cartridges did not come out of the magazines
to obstruct the robotic.
• Ensure that nothing is stacked on top of the
device because any weight on top of the
device can bow the top cover down and
interfere with the robotics.
• Ensure that the device is either mounted in a
rack with its rack kit or in a tabletop
conversion cover. The device must be
supported under both of its side edges or the
bottom can bow and impede robotic
movement.
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
Ends of gripper
1
movement not in expected range8E
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
Ends of slider
2
movement not in expected range8F
• Early firmware versions were not able to use
as much force to get or place media in a
magazine. Upgrading the library firmware
might resolve this issue.
• If the error consistently happens on the same
slot, try different tape cartridges in that slot.
◦ If the failure remains with the same slot,
the magazine may be at fault.
◦ If the failure follows the tape cartridge, the
tape cartridge may be at fault.
• If the device is performing an operation that
automatically returns a tape cartridge to a
certain slot, make sure another tape is not
loaded in that slot.
• Run the wellness test
Ends of elevator
3
movement not in expected
range
90
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
170 Troubleshooting