HP StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and Service Guide (AK378-96059, December 2012)

10. At the conclusion of the test, the device pops open the mailslot and waits for the operator to
remove the scratch tape. In the MSL8096, if only the 12-slot mailslot is configured, the library
will prompt the operator to open the mailslot and remove the scratch tape cartridge.
11. The device displays the test completion status, including any recoveries or errors that may
have occurred.
Error codes
If an error occurs during operation, the device stops the current operation and displays an error
code on the LCD screen. Unless otherwise noted in “Operation problems” (page 148), record the
error code or error message from the LCD screen, and then try to resolve the error by cycling power
to the device and retrying the operation.
To check the overall operation of the device, run the wellness test from the RMI or OCP. The wellness
test exercises all robotic movements and checks the status of the electrical components and
communication. To run the wellness test from the RMI, see “Performing general
diagnostics” (page 96). To run the wellness test from the MSL2024 OCP, see “Running the wellness
test (Support > Run Wellness Test)” (page 120). To run the wellness test from the MSL4048, MSL8048,
and MSL8096 OCP, see “Running tests (Support > Run Tests)” (page 139).
If the error persists, contact support personnel, see “HP technical support” (page 216).
There are three ways to obtain error codes from the device:
• On the MSL2024 OCP or the MSL4048, MSL8048, and MSL8096 OCP
• On the RMI
• On an L&TT support ticket or report
Finding error code information on the MSL2024 OCP
When an error first occurs, the error message and error code are displayed on the OCP, as shown
in Figure 114 (page 163).
Figure 114 Initial OCP error message
The code 9B is the main error code, and 37 is the error sub-code.
If you review the Error Log in the Support menu, the OCP error log displays the error code, as
shown in Figure 115 (page 163).
Figure 115 Error code in the OCP Error Log
The code 9B is the main error code, 37 is the error sub-code, and 31 is sub-code specific information
for factory use only. When you press Enter, the OCP displays the error message, as shown in
Figure 116 (page 163).
Figure 116 Error message in the OCP Error Log
If you press Next, the OCP will display additional information, if available, as shown in
Figure 117 (page 164).
Error codes 163