HP StoreEver MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and Service Guide (AK378-96059, December 2012)

Table Of Contents
Cleaning tape drives
Use the Support: Clean Drive page to clean the tape drives.
Slot # — select the slot number of the cleaning tape
Drive — select the drive to be cleaned
Figure 94 Support: Clean Drive page
Downloading a support ticket
Use the Support: Support ticket page to download a support ticket for the library or tape drives.
The support ticket can help a service engineer or system administrator diagnose a device problem.
NOTE: LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives
with firmware newer than H36W (FC), B34W (parallel SCSI) or U24W (SAS) will automatically
generate a support ticket during an unload and that ticket may be downloaded at any time. LTO
4 tape drives with older firmware must be empty to download a support ticket. Gathering a current
ticket for an LTO 4 tape drive may cause a temporary performance decrease while the ticket is
generated.
Figure 95 Support: Support Ticket page
Remote management interface (RMI) 99