HP StorageWorks P9000 Performance Advisor Software v5.3 User and Troubleshooting Guide (T1789-96322, August 2011)

NOTE:
xxxx is the name of the management station on which HP StorageWorks P9000 Performance
Advisor Software is installed.
If the above error messages are present, perform one of the following actions:
• Manually restart the HP StorageWorks P9000 Performance Advisor Database
Listener service and HP StorageWorks P9000 Performance Advisor Database
service.
• Run the LSNRCTL STOP and LSNRCTL START commands.
• Run theSHUTDOWN command followed by the STARTUP database command.
• Ensure that the HP StorageWorks P9000 Performance Advisor Database and HP StorageWorks
P9000 Performance Advisor Database Listener services are running:
Click Start > Run and type services.msc in the command line.
The services should be in the Started mode.
• Verify the host name. Obtain the host name using the following command: nslookup
<IP_address>.
Example:
nslookup 01.01.01.01
Name: abc.ind.hp.com
<hostname>: abc
• Right click My Computer > Properties > Computer Name.
The <hostname> and the name of your system must match.
• Confirm the host name in the Oracle folder.
1. Go to <Installation_drive>\HPSS\padb\ora_db\NETWORK\ADMIN.
2. Verify the following file to confirm if HOST = <hostname>.
• listener.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\listener.ora]
• tnsnames.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\tnsnames.ora]
If HOST = <hostname>, follow these steps to modify the host name manually:
1. Click Start > Run and type services.msc in the command line.
2. Stop the HP StorageWorks P9000 Performance Advisor Database Listener
service.
3. Change the host name.
4. Save the text file.
5. Start the HP StorageWorks P9000 Performance Advisor Database Listener
service.
If the problem still persists, contact your system administrator or HP Support.
Multiprocessor optimization
For efficient and optimized use of the management station hardware on a multi-processor or a multi-core
system, bind the HP StorageWorks P9000 Performance Advisor Tomcat and HP StorageWorks P9000
Performance Advisor Database services to individual processors. Therefore, leading to better response
load balancing and avoiding any overheads of switching, or scheduling on multiple processors.
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