Compaq StorageWorks Getting Started RAID Array 3000 for Microsoft Windows Installation Guide (AA-RACZD-TE, January 2001)

C-10 Getting Started RAID Array 3000 for Microsoft Windows Installation Guide
Compaq Confidential – Need to Know Required
Writer: Bob Young Project: Getting Started RAID Array 3000 for Microsoft Windows Installation Guide Comments:
Part Number: AA-RACZD-TE File Name: -appc Usage Notes and Troubleshooting.doc Last Saved On: 12/5/00 7:31 AM
Storage Window Does Not Display Status Changes
When a Storage Window loses a connection with a subsystem, it is unable to
display that subsystem’s change of status. This is because the Storage Window
receives notification for most changing subsystem conditions at monitored
intervals.
For example, while the client system’s connection is broken with a subsystem,
the Storage Window may display old faults that were cleared.
The following list provides the reasons for broken connections. After you have
fixed the physical problem that is listed below, you will need to close and
reopen the Storage Window to obtain the latest status.
■ For RAS connections - Remote Access Service (RAS) connections are
not full time. Events that occur when there is no RAS connection are not
logged to the Windows NT Event Logging facility.
■ For serial controller connections - There may be a bad or missing serial
cable. To repair this situation, replace or plug in the cable.
■ For host port SCSI connections - There may be a bad or missing SCSI
host cable. There may be no logical units configured on the controller
that was selected at the time of Client startup.
■ For network connections - Agent may be missing or not running. There
may be network discontinuity. The Agent may not be properly
configured for your Clients.
■ This controller may have halted, reset or hung - To repair this situation,
restart or replace this controller.