Compaq StorageWorks Getting Started RAID Array 3000 for Microsoft Windows Installation Guide (AA-RACZD-TE, January 2001)

Usage Notes and Troubleshooting C-13

Compaq Confidential – Need to Know Required

Writer: Bob Young Project: Getting Started RAID Array 3000 for Microsoft Windows Installation Guide Comments:

Part Number: AA-RACZD-TE File Name: -appc Usage Notes and Troubleshooting.doc Last Saved On: 12/5/00 7:31 AM

Multiple Agents

If the agent system is running multiple SWCC Agents (for example, to support

different controller types) then the client system must be authorized for all

Agents. If the client system is missing from any authorized Client list of an

Agent, then that Agent cannot be added to the Navigation Tree.

Add New System by Using Internet Protocol

Address May Cause Client to Stop Responding

The SWCC Client may stop responding when you attempt to add a system by

using the agent system’s IP address rather than the agent system’s node name.

This occurs when the client system does not have a DNS server configured

that knows the agent system, and the agent system is not in the client system’s

hosts file. To correct this situation, add the agent system to the hosts file on the

client system.

If you receive an “Invalid host” or “Host not known” message when you

attempt to connect to an agent system, the solution is not to try the IP address.

Fix your DNS server configuration, or if that is correct, confirm the DNS

server knows the agent system. If you are not using DNS, make sure the agent

system is in the client system's hosts file. Remember that WINS is not

supported by SWCC.

“ No Agent Running” Message When Adding

System to the Navigation Tree

When trying to add a new system to the Navigation Tree, you may receive a

message, stating “No Agent running on specified system.” This message can

appear for several reasons. The error most likely occurred as a result of one of

the following:

■ Wrong system name was entered.

■ Agents were not installed on the entered system.

■ Agents were installed on a system that stopped functioning.