Brocade Fabric Manager Administrator's Guide (53-10000196-01-HP, November 2006)

xxvi Fabric Manager Administrator’s Guide
Publication Number: 53-1000196-01-HP
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem and specific questions
• Description of any troubleshooting steps already performed and results
• Serial console and telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
shown here:
:
The serial number label is located as follows:
• SilkWorm 3014—On the top of the chassis, under the insertion arm
• SilkWorm 3016 and 4012—On the bottom of the switch module
• SilkWorm 200E, 3200, 3250 and 3850—On the bottom of the chassis
• SilkWorm 3800 and 3900— Nonport side of the chassis
• SilkWorm 4100, 4900, and 7500—On the switch ID pull-out tab located inside the chassis on
the port side on the left
• SilkWorm 12000, 24000, and 48000—Inside the chassis next to the power supply bays
• SilkWorm Multiprotocol Router Model AP7420—On the bottom of the chassis and on the back
of the chassis.
3. World Wide Name (WWN)
• SilkWorm 200E, 3014, 3016, 3250, 3800, 3850, 3900, 4012, 4100, 4900, 7500 switches and
SilkWorm 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow
command to display the license ID.
• SilkWorm Multiprotocol Router Model AP7420: Provide the switch WWN. Use the
switchShow command to display the switch WWN.
• All other SilkWorm switches: Provide the switch WWN. Use the wwn command to display the
switch WWN.
*FT00X0054E9
FT00X0054E9