Brocade Fabric Manager Administrator's Guide (53-10000196-01-HP, November 2006)

Fabric Manager Administrator’s Guide 26-1

Publication Number: 53-1000196-01-HP

Chapter

Troubleshooting

This chapter describes problem scenarios that can occur while using Fabric Manager and provides

troubleshooting tips to help you resolve these problems. Refer to the following sections for

troubleshooting information specific to the suspected trouble area:

• “Capturing Fabric Manager Support Information” on page 26-1

• “Checking the Client Side” on page 26-3

• “Checking Client/Server Interaction” on page 26-5

• “Checking the Server Side” on page 26-7

• “Checking Fabric Discovery Problems” on page 26-8

• “Capturing supportShow and supportSave Output” on page 26-8

• “Topology” on page 26-10

• “Pinpointing Additional Problem Areas” on page 26-11

Capturing Fabric Manager Support Information

For all problems with Fabric Manager, use the Server Management Console to capture supportshow

information, as described in “Capturing Technical Support Information” on page 24-6.

If the Server Management Console is unavailable, or if you are capturing and reporting client-side

issues, follow these steps:

1. To capture server-side information, perform the following, depending on your operating system:

Windows:

Generate fmsupportshow output by clicking

Start > Programs > Fabric Manager > Utilities > Capture FM Support Information

A command window opens (see Figure 26-1 on page 26-2) and runs the fmsupportshow.bat

file. Alternatively, you can run the following script to capture the problem:

<installdir>\bin\fmsupportshow.bat

Solaris and Linux:

Run the following script to capture the problem:

<installdir>/bin/fmsupportshow.sh

2. To capture client-side information, run the following script to capture supportshow information on

the client side: