Brocade Fabric Manager Administrator's Guide (53-10000196-01-HP, November 2006)

26-2 Fabric Manager Administrator’s Guide

Publication Number: 53-1000196-01-HP

Capturing Fabric Manager Support Information

Windows:

<UserHomeDirectory>\Fabric Manager\<IP of FM Server>\client\fmclientsupportshow.bat

For example:

C:\Documents and Settings\Admin\Fabric Manager\127.0.0.1\client\fmclientsupportshow.bat

Solaris and Linux:

<UserHomeDirectory>/Fabric Manager/<IP of FM Server>/client/fmclientsupportshow.sh

For example:

/user/admin/Fabric Manager/127.0.0.1/client/fmclientsupportshow.sh

See page 26-3 for an example of the fmsupportshow output for Solaris.

3. Obtain a screenshot of the client (if reporting a GUI problem)

4. Include any fabric or switch activities, such as firmware downloads, reboots, segmentation, and

merge.

5. Include any actions executed from Fabric Manager.

6. If the issue is related to Fabric OS, then:

a. Capture Fabric Manager supportShow information using the Server Management Console (see

“Capturing supportShow and supportSave Output” on page 26-8).

b. Capture switch supportShow and supportSave information from the Fabric Manager client or

from the command line interface (see the Fabric OS Command Reference).

7. Report the problem to technical support (via .zip or tar file).

Figure 26-1 Capture Fabric Manager Support Information

The fmsupportshow utility provides the following information in the specified destination directory:

Windows:

• ..\FabricManager\support\<date and time directory>\client

• ..\FabricManager\support\<date and time directory>\server\db

fmsupportshow creates a directory using a combination of “date and time stamp” and copies all

these files into this directory.