Brocade Fabric Manager Administrator's Guide (53-10000196-01-HP, November 2006)

Fabric Manager Administrator’s Guide 26-3

Publication Number: 53-1000196-01-HP

Checking the Client Side

Client-related information is copied to the client directory, and server-related information is copied

to the server directory.

For example, in Figure 26-1, the files are located at:

• C:\FabricManager\support\Wed-10-11-2006-15-39-18\client

• C:\FabricManager\support\Wed-10-11-2006-15-39-18\server\db

Solaris and Linux: Following is an example for fmSupportShow output in Solaris. The output for

Linux is similar.

Example

Checking the Client Side

If you suspect the problem is related to the client-side, check the following areas:

• “Authentication Issues (Unable to Login)” on page 26-3

• “Client Access to Switches” on page 26-5

• “Client-Side CPU Usage” on page 26-5

If the problem persists or cannot be resolved, see “Capturing/Reporting Client-Side Issues” on

page 26-5.

Authentication Issues (Unable to Login)

If the user is unable to login to the Fabric Manager server, follow these steps:

1. Check the user name and password.

2. Check the Login Module and Domain settings in the server:

<installdir>/server/server/fmserver/deploy/fmauth-service.xml

Depending on the platform you have installed, there are several possible valid settings within the

fmauth-service.xml file:

• Fabric Manager server running under Windows when using Windows domain authentication:

<attribute name="DomainName">your_domain</attribute>

• Fabric Manager server running under Windows, Solaris, or Linux when using switch-based

authentication:

<attribute name="LoginModule">Switch</attribute>

fmgr007006:/test/fm5.2/FabricManager/bin# ./fmsupportshow.sh

creating directory /test/fm5.2/FabricManager/support/2006-06-23-09-28-12

creating directory /test/fm5.2/FabricManager/support/2006-06-23-09-28-12/

server

Fabric Manager Server data captured successfully to /test/fm4.4/

FabricManager/support/2006-06-23-09-28-12/server

fmgr007006:/test/fm5.2/FabricManager/bin#